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Can't Login

Amish Karanwal
Amish Karanwal Apr 17, 2019

We are not able to login using AD credentials.

It was working fine previously.

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Petr Vaníček
Petr Vaníček Community Leader Apr 17, 2019

Hi,

because it's your instance you need to contact your administrators of Jira and maybe also AD admins if they didn't change something recently.

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Petr Vaníček
Petr Vaníček Community Leader Apr 17, 2019

If you are Jira admin then share part of log when you are trying to log in.

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Amish Karanwal
Amish Karanwal Apr 17, 2019

Hi Petr,

Thanks.

I have Jira Admin rights but still i am also not able to login to Jira Software.

I am only able to login Atlassian.

Is there any way i can configure AD settings without login Jira Software.

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Petr Vaníček
Petr Vaníček Community Leader Apr 17, 2019

Hi,

then disable AD by following this via SQL

https://confluence.atlassian.com/jirakb/administrator-cannot-login-after-reordering-user-directories-235669137.html

And use any of local users to check AD configuration (if you don't know who is admin or password follow this - https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html)

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