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Can't Login

Amish Karanwal
Amish Karanwal April 17, 2019

We are not able to login using AD credentials.

It was working fine previously.

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Petr Vaníček
Petr Vaníček
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April 17, 2019

Hi,

because it's your instance you need to contact your administrators of Jira and maybe also AD admins if they didn't change something recently.

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Petr Vaníček
Petr Vaníček
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April 17, 2019

If you are Jira admin then share part of log when you are trying to log in.

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Amish Karanwal
Amish Karanwal April 17, 2019

Hi Petr,

Thanks.

I have Jira Admin rights but still i am also not able to login to Jira Software.

I am only able to login Atlassian.

Is there any way i can configure AD settings without login Jira Software.

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Petr Vaníček
Petr Vaníček
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April 17, 2019

Hi,

then disable AD by following this via SQL

https://confluence.atlassian.com/jirakb/administrator-cannot-login-after-reordering-user-directories-235669137.html

And use any of local users to check AD configuration (if you don't know who is admin or password follow this - https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html)

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