Can not see the option of create board.

[Anthony Wilson]

I'm new to Jira (service management).

I've followed the steps to create a board, but there is not option to be found.

I am Product Administrator. :(

I'm currently running Standard.

Help needed

[Tansu Akdeniz · Accepted solution]

Hi @Anthony Wilson 

Welcome to the community.

Do you have Jira Software license? Because boards (Scrum/Kanban) comes with it. Jira Service Management license alone is not enough.

Also check this: https://confluence.atlassian.com/cloudkb/kanban-boards-for-jira-service-desk-cloud-1001823609.html

[Anthony Wilson]

Thanks for such a quick response.  It appears I only have Service Management. I am using a trial version (standard), so I'll install Jira Software. I'll let you know how it goes.

[Anthony Wilson]

That worked great.  Thank you soooo much for your guidance Tanzu.  One would have thought downloading Service Management, would automatically installed Jira software if it wasn't present.

[Tansu Akdeniz]

You are welcome @Anthony Wilson !! Can you please accept the answer so others can find the solution easily.

[Sajit Nair _Trundl_ · Accepted solution]

Hi @Anthony Wilson , welcome to the community.
In JSM, you would not have the option to create boards.
Scrum and Kanban boards can only be created in Jira Software.. and regular boards can be created in Jira work management.