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Can not receive email notifications

Hey, my  colleague as new register, we have already invited her in JIRA  , but she  can not receive  any notifications from JIRA . 

  1. Administrator has  already invite her by mail .
  2. She has tried to login for several times, still no mail received
  3. Her mail is :lihua.fu@autocore.ai

We need your help ,Thanks!

1 answer

0 votes
John M Funk Community Leader May 16, 2022

Hi @lin_wei 

I would open a support ticket with Atlassian to see if the user's email has been blacklisted for some reason. Please post back here with the resolution. 

https://support.atlassian.com/contact/#/

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