Can a Jira software issue be linked to service management?

Marcelo Ignacio Cid Abud February 21, 2024

Hello, I'm trying to link a Jira Software issue with a Service Management issue. The user trying to perform this action is only licensed in Jira Software and cannot link to these issues.

The problem I am having is effectively due to the user's license or there is an issue perhaps in the roles and permissions that I am not seeing. (in theory, anyone logged into Jira can perform this action according to the schemes of both projects).

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Aaron Pavez _ServiceRocket_
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February 21, 2024

Hi @Marcelo Ignacio Cid Abud 

It could be due to permissions if you cannot link a Jira SW issue from JSM.

https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/jira-service-management-and-jira-software#understanding-user-types-and-roles

Check that link. It has everything you need.

Regards

Marcelo Ignacio Cid Abud February 21, 2024

Hello @Aaron Pavez _ServiceRocket_ 

 

Thanks for the quick response.

The only thing that is not clear to me is if the jira software user needs a service management license. Since I have the same permissions as the link you sent me for both people and one (who can do it) has a license in SM and the other does not.

Marcelo Ignacio Cid Abud February 21, 2024

@Aaron Pavez _ServiceRocket_ 

I think this answers my question

Captura de pantalla 2024-02-21 114803.png

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