Can a Jira software issue be linked to service management?

[Marcelo Ignacio Cid Abud]

Hello, I'm trying to link a Jira Software issue with a Service Management issue. The user trying to perform this action is only licensed in Jira Software and cannot link to these issues.

The problem I am having is effectively due to the user's license or there is an issue perhaps in the roles and permissions that I am not seeing. (in theory, anyone logged into Jira can perform this action according to the schemes of both projects).

[Aaron Pavez _ServiceRocket_ · Accepted solution]

Hi @Marcelo Ignacio Cid Abud 

It could be due to permissions if you cannot link a Jira SW issue from JSM.

https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/jira-service-management-and-jira-software#understanding-user-types-and-roles

Check that link. It has everything you need.

Regards

[Marcelo Ignacio Cid Abud]

Hello @Aaron Pavez _ServiceRocket_ 

Thanks for the quick response.

The only thing that is not clear to me is if the jira software user needs a service management license. Since I have the same permissions as the link you sent me for both people and one (who can do it) has a license in SM and the other does not.

[Marcelo Ignacio Cid Abud]

@Aaron Pavez _ServiceRocket_ 

I think this answers my question