Can I migrate related tickets from Freshservice to Jira?

[Jack Nicholls]

Hi all,

Currently running a few demo migrations and one of the few things that are missing is the Related Tickets field. I've had a look round in the migrated ticket from Freshservice which should have 1 related ticket attached to it but struggling to see it anywhere. Do we know if Jira supports this?

Any help would be much appreciated :) 

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Jack Nicholls and welcome to the community,

If by related tickets, you mean Jira's "Linked Issues", then yes, Jira supports this out of the box.

[Jack Nicholls]

Thanks Alex. It appears that the Demo Migration Tool doesn't seem to give you an option to migrate these but I might be missing something out. 

Appreciate your speedy response!

[Alex Koxaras _Relational_]

which tool are you using?

[Jack Nicholls]

It's the Helpdesk Migration Tool :)

[Alex Koxaras _Relational_]

That's an app from Freshdesk?

There are at least two apps in the Atlassian Marketplace which might solve your problem

• https://marketplace.atlassian.com/apps/1227929/freshdesk-freshservice-jira-works-behind-the-firewall?hosting=cloud&tab=overview
• https://marketplace.atlassian.com/apps/1218501/freshdesk-to-jira-service-management?hosting=cloud&tab=overview

But I haven't use any of the above tbh.