Can I migrate related tickets from Freshservice to Jira?

Jack Nicholls March 7, 2024

Hi all,

Currently running a few demo migrations and one of the few things that are missing is the Related Tickets field. I've had a look round in the migrated ticket from Freshservice which should have 1 related ticket attached to it but struggling to see it anywhere. Do we know if Jira supports this?

Any help would be much appreciated :) 

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Alex Koxaras _Relational_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 7, 2024

Hi @Jack Nicholls and welcome to the community,

If by related tickets, you mean Jira's "Linked Issues", then yes, Jira supports this out of the box.

linked issues.png

Jack Nicholls March 7, 2024

Thanks Alex. It appears that the Demo Migration Tool doesn't seem to give you an option to migrate these but I might be missing something out. 

Appreciate your speedy response!

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 7, 2024

which tool are you using?

Jack Nicholls March 7, 2024

It's the Helpdesk Migration Tool :)

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 7, 2024

That's an app from Freshdesk?

There are at least two apps in the Atlassian Marketplace which might solve your problem

But I haven't use any of the above tbh.

Like Jack Nicholls likes this

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