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Can I know what is the SLA Goal?

I have raised a issue with atlassian support.  I want to know what is the SLA goal they have set.

Is this possible? If yes, How? 

2 answers

1 accepted

3 votes
Answer accepted
Dirk Ronsmans Community Leader Mar 08, 2021

Hi @Suchithra s ,

I don't think anything is publicly available. Depending on your  contract you might get premium support but a  clear SLA goal for the atlassian support page I cannot find.

0 votes

Hi @Suchithra s 

Just wanted to confirm you are referring to SLA's in Jira Software or Jira Service Management?

Atlassian support (JSM)

Dirk Ronsmans Community Leader Mar 08, 2021

@Deepanshu Natani SLA's for JSW, that's an odd concept?

SLA for Atlassian support

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