Hi @Suchithra s ,
I don't think anything is publicly available. Depending on your contract you might get premium support but a clear SLA goal for the atlassian support page I cannot find.
Hi @Suchithra s
Just wanted to confirm you are referring to SLA's in Jira Software or Jira Service Management?
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@Deepanshu Natani SLA's for JSW, that's an odd concept?
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