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Board and backlog in JIRA keep on loading

Edited
Hazel Dehing
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 19, 2023

Do you guys experience this right now? I can't view my tickets as of the moment :( Screenshot 2023-11-20 095255.png

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1 vote
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 19, 2023

Hi @Hazel Dehing 

No active incident is being reported, according to https://jira-software.status.atlassian.com/

I'm also not seeing an issue on my instance. I'd check...

  • Is this happening for all boards/projects, or just this one?
  • If there are other users on the instance, is it happening for them?
  • Can you refresh your internet connection - if your connection is running slow, so can Jira? Perhaps try from your mobile hotspot?
  • Try a different browser, and see if it remains a problem
  • The Board isn't too full. Sometimes if a Board contains a huge number of issues (1000s) it can run slow. Is this the case for you? If it is, try creating another board with a filtered list of issues, and see if the problem persists.

Let us know how it goes!

Ste

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