Automation to allow access to specific set of users

[Vamsi Krishna Panthulu]

I have about 10 individual users who should not be able to access tickets created in my JSM project.

Upon creation of a ticket and based on value of a custom field, one of these 10 users should be granted access to this ticket.  The custom field value will be a customer name.

I initially thought i can have a automation rule which checks the custom field and based on the value populates a new field (Access Granter) value with one of those 10 member names and i would add this access granter field to my project permissions.

But i have about 150 different customers which would mean i would need create and maintain these 150 rules whenever these 10 members change their roles or leave the org or new ones join.

any ideas please ? 

[John Funk]

Hi Vamsi, 

You can implement Issue Level Security for that. 

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/