Automation to allow access to specific set of users

Vamsi Krishna Panthulu March 7, 2024

I have about 10 individual users who should not be able to access tickets created in my JSM project.

Upon creation of a ticket and based on value of a custom field, one of these 10 users should be granted access to this ticket.  The custom field value will be a customer name.

I initially thought i can have a automation rule which checks the custom field and based on the value populates a new field (Access Granter) value with one of those 10 member names and i would add this access granter field to my project permissions.

But i have about 150 different customers which would mean i would need create and maintain these 150 rules whenever these 10 members change their roles or leave the org or new ones join.


any ideas please ? 

1 answer

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John Funk
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March 7, 2024

Hi Vamsi, 

You can implement Issue Level Security for that.

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