Automation rule triggered when an issue is created not working with bulk import?

[Hayley Rodgers]

Hi! 

I'm trying to create lots of issues in bulk via External System Import from a CSV. I have an automation rule to automatically create particular subtasks when a particular parent is created (shown below).

Can anyone tell me why my rule isn't running? It works when I create an individual issue in jira but not when importing in bulk (it doesn't even come up in the automation rule log, ie it's not failing, it appears as though it's just not running). 

Thanks :)

[Vishwas · Accepted solution]

Hey @Hayley Rodgers 

Looks like this is a bug as recorded here https://jira.atlassian.com/browse/MIG-378

Seems like while bulk upload via csv issue updates event is fired instead of issue created event, hence automation rule is not triggered.

As workaround try writing an automation with "Scheduled" on trigger for short interval period and add the condition and action.

Regards,

Vishwas

[Hayley Rodgers]

Ah I see!

That workaround works, thanks Vishwas :)

[Vishwas]

Glad to hear it worked !!,

Please feel free to upvote , Accept answer if it solved the issue :)

[David Arturo Cruz Salinas]

I found using this import https://yourdomain.atlassian.net/secure/BulkCreateSetupPage!default.jspa?externalSystem=com.atlassian.jira.plugins.jim-plugin%3AbulkCreateCsv

works well! (On your project, Create / Import Issues)

Try it!