Automation rule finding some words in the description and creating a new request.

[Laura Rodriguez]

Hi! I am trying to setup an automation rule, when a new request is created and the word "device" is in the description, create a new request and link them. Any advice?

Thanks in advance,

[Juan Carlos Vera · Accepted solution]

Yes.

In the Automation, you can use the "IF/else block" , and then use multiple issue field conditions, adding one by one.

[Juan Carlos Vera · Accepted solution]

hi @Laura Rodriguez ,

you can do an automation like this one:

[Laura Rodriguez]

Thank you!

Is there a way to use multiple values in the value field condition?

[Mikael Sandberg]

Hi @Laura Rodriguez,

Welcome to Atlassian Community!

The automation should be fairly easy to create, something like this would do it:

 

[Trudy Claspill]

Hello @Laura Rodriguez 

Welcome to the Atlassian community!

Have you tried to create this rule? Can you show us what you have so far and tell us where you are having trouble?