Automation rule - combined conditions

[Igal Altshuler]

Hi ,

How I can combine all conditions I've created in this rule?

Expected outcome: trigger on any of the listed conditions will assign a case to the mentioned person.

[JM Perrot · Accepted solution]

Hello @Igal Altshuler 

If you want to combine your conditions in one line, you can use JQL condition.

Description ~ "Synthetic" OR Label ~"Synthetic" OR Summary ~"Synthetic" OR requesttype = "Synthetic Engine Issue"

(Maybe you should check the spelling^^)

Let me know if I answered to your question

Regards,

JM

[Igal Altshuler]

Getting validation error message 

[JM Perrot]

Yes, you can check the validation of the query in the advanced search (and with autocomplete to check if your fields are spelled correctly).

[JM Perrot]

For example, I misspelled requesttype, the correct spelling is "Request type" with double quotes.