Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Automation rule being disabled - instance not reachable or unlicensed

Hi all - I can't find this particular issue elsewhere but hopefully someone can provide insight.

I have two automation rules (flagging one issue when another issue is linked as blocking the first, then removing the flag once the block has been resolved). We have had these rules working successfully for 6+ months in one Jira site, but when I imported them into a new site, they are automatically disabled around 1 day later. The action details in the audit log state:

"Automation rule was disabled since your Jira instance was not reachable or unlicensed for more than 5 days."

On Monday last week, we moved from a Jira site managed under a large org to our own separate Jira instance managed by us completely. It was a straightforward cloud-to-cloud migration (I think they just did a backup of one site and loaded it into the new one).  

I have scoured the community posts and google in general for this message but I am not finding anything. Our Jira is not disabled as far as I can tell, and we have the premium plan. Any insight is greatly appreciated!

1 answer

0 votes
Mark Segall Community Leader Dec 06, 2022

Hi @Alyssa Jones and welcome to the community!

Maybe something weird with the migration.  Are you able to disable the rule and use the copy function to create a fresh version from it? 

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events