Automation question

[Sean Joo]

In Jira software (SCRUM) If I pulled a ticket to the backlog, is it possible for me to sync status? something like if I close a cloned task in SCRUM the ticket in the service management close automatically?

[Alexander Bondarev · Accepted solution]

Hi, @Sean Joo !

Welcome to the Community! 

Yes, you can. I recommend you to start with automation rules;

• Create and edit Jira automation rules 
• Set up rules to automate repetitive tasks 

[Sean Joo]

Thank you I will try

[John Funk · Accepted solution]

Hi Sean - Welcome to the Atlassian Community!

You can certainly do that with an Automation for Jira rule. 

Create a rule based on an Issue Transitioned trigger.

Then add any Conditions needed. 

Then add a branch that identifies the linked issue.

Finally, add a new action for Transition issue. 

[Sean Joo]

I will try it thank you.