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Automation or filter subscription for re-opening epics

Hi Community,

We want to catch the offenders when a "Done" epic is re-opened, either by automation via sending an email to a DL, or a summarized list on a weekly basis via filter subscription (scheduled weekly). I think my current automation rule isn't correct. I am triggering on issue status transition, and then checking if it's an epic type with Done status and resolutiondate < startOfDay(-1). There is multiple issues with this design, I think, it triggers on every single issue transition (hence expensive), and the IF condition is checked after the transition, which I think it's incorrect. I want to catch anything that changed a Done to something else, like In Progress. How should I correct the IF condition? And the trigger if needed?


1 answer

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Answer accepted

For the Automation solution, you're making it too complicated. It is much simpler than that. Let's start with your Trigger. It should specify that the transition is From the "done" statuses (whatever those are for your project. That will stop the rule from being triggered on every status transition.

Screen Shot 2022-08-12 at 8.49.56 AM.png

Next you need to check if the transition was for an Epic type of issue.

Screen Shot 2022-08-12 at 8.52.19 AM.png

Then add a Send Mail action (or other type of notification action if you wish) to send your chosen people an email.

Screen Shot 2022-08-12 at 8.53.53 AM.png


You can also solve this with a Saved Filter and Filter Subscription.

There is an operator called CHANGED that you can use to check if the Status was changed from "done" to something else during a time period. You can find documentation on that operator here:

So, you could set up a Saved filter something like

project in (X, Y, Z) and issueType=Epic and Status CHANGED FROM "Done" after startOfDay(-7d)

And then set a subscription to run that report every seven days. 

hi Trudy!

That is a much simpler way to implement the automation! thank you! I'll note down the JQL for the filter too if we decide to do that approach (weekly email). Thank you so much!!

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