Is there a way customer email notifications can be disabled on specific project depending on Status change? I need only for specific status.
I tried few things, but nothing could stop email notifications except after tuning off in:
Project settings > Notifications > Customer-visible status changed to disable. But this way all email notification regarding status change will not be sent.
I tried Disable email but although I have success in automation log, email to the customer is being send anyway.
You might consider disabling and using Automation to notify reporter conditionally.
trigger - issue transitioned
conditions - status in (a,c,d)
action - send email to reporter and participants
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.