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Automation and customer notifications

Is there a way customer email notifications can be disabled on specific project  depending on Status change? I need only for specific status.

I tried few things, but nothing could stop email notifications except after tuning off in:


Project settings > Notifications > Customer-visible status changed to disable. But this way all email notification regarding status change will not be sent. 


I tried  Disable email  but although I have success in automation log, email to the customer is being send anyway.

1 answer

1 accepted

2 votes
Answer accepted
Jack Community Leader Jul 09, 2021

You might consider disabling and using Automation to notify reporter conditionally.

trigger - issue transitioned

conditions - status in (a,c,d)

action - send email to reporter and participants 

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