Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation and customer notifications

Is there a way customer email notifications can be disabled on specific project  depending on Status change? I need only for specific status.

I tried few things, but nothing could stop email notifications except after tuning off in:

 

Project settings > Notifications > Customer-visible status changed to disable. But this way all email notification regarding status change will not be sent. 

 

I tried  Disable email  but although I have success in automation log, email to the customer is being send anyway.

1 answer

1 accepted

2 votes
Answer accepted
Jack Community Leader Jul 09, 2021

You might consider disabling and using Automation to notify reporter conditionally.

trigger - issue transitioned

conditions - status in (a,c,d)

action - send email to reporter and participants 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Trello

🏊‍♀️ Atlympic Event: Trello

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

175 views 2 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you