Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation - Issue Created does not trigger when creating Stories from Epic

Hi,

 

I've run into a weird problem with Automation. I'm trying to set a rule where, when a new Task, Sub-task or Story are created, the parent Epic's Assignee is automatically copied to a custom field (user picker type) in the newly created issue.

 

It works if we use the Create button, but not if we have the epic view open and create the Story from the list of associated issues in there.

 

Any ideas?

1 answer

1 accepted

0 votes
Answer accepted
John Funk Community Leader Dec 02, 2020

Hi Andrei - Is this a Next-gen Project? There are known issues for Automation For Jira for Epics for Next-gen projects - it currently is not able to use the Epics to do updates. 

Hi John - nope, it's a classic Software project...

John Funk Community Leader Dec 02, 2020

Good - that's a start.  :-)

Can you share the automation rule that you have and where it is going wrong? Maybe also share the audit log when it fails? 

Like Bill Sheboy likes this

Hi guys,

This could be a timing issue with the Issue Created event getting raised before all the data (e.g. Epic Link) is available for reading.

If the audit log seems to indicate no parent, consider adding a Re-fetch action immediately after the trigger to re-load prior to accessing the parent.  This will slow the rule a bit, but it will ensure the data is available.

Best regards,

Bill

Hi all,

 

Yeah, I think Bill probably got it. I ended up playing around with the rules a bunch and at some point it all started working. :)

Like # people like this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,142 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you