Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,816
Community Members
 
Community Events
176
Community Groups

Automation - Cant move ticket into sprint (Unknown fields set during transition)

Ive been trying to get issues when created via slack with the label of `support-request` to move into the backlog of the current sprint.

By default tickets are in the backlog so the state they are in is staying the same.


I have tried to move them into different status's which works but it still fails to move the ticket into the sprint with the same error of 

Unknown fields set during transition. Field may not be on transition screen. Fields ignored -

Sprint (customfield_10010)


Also in the most recent test changing the priority also failed 

I am new to using Jira's automation but this does seem slightly more complicated than id hoped sadly


Screenshot 2022-12-05 at 10.36.43.pngScreenshot 2022-12-05 at 10.36.20.png

3 answers

1 accepted

1 vote
Answer accepted

Hi @Matt Gialelis 

 

Root cause of this is that on this transition you don't have screen transition with this field.

 

Try use 2 actions:

- first Edit issue and set priority and sprint field

- second Transition issue without setting fields during transition.

 

Regards,

Seba

Thanks for that, it worked straight away.

Still trying to understand how to attach a custom workflow to an old board 

@Sebastian Krzewiński 

I tried that way, but unfortunately still get the error:

 

editissue_error.JPG

 

The sprint is active, only one sprint (not multiple in project), the sprint field is on the regular create and edit screen.

Any idea?

best regards

Kathrin

Hey @Matt Gialelis You can also just add this field to the screen used for the transition ( I guess for you this will be the screen used when creating an issue).

To do so, open an issue of the same type you want to create in the same project and click configure [usually down left corner of the screen] then on the issue layout page look for sentence "To add more fields, or configure field tabs for this screen, go to [here will be the link]"

Click the link and make sure the field that is missing (customfield_10010) is added on that screen. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events