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Automating creation of Service Desk linked issues - missing some 'Fields'



I have a problem when using the automation to create a linked issues.  Some fields do not automatically be transferred comparing with the manual creation.   The customized fields I want (please see in the attached picture no.1) are missing (no.2) unlike 'Create linked issue' manually that all fields are transferred (no.3).


Please kindly advise if am I missing some configurations.


Best regards, Image 403.jpgImage 404.jpgImage 405.jpg 

1 answer

0 votes

Hello Tipwanee,

I hope you are having a nice day.

Per your description, it seems you are using the automation feature of JIRA Service desk (Like in the screenshot below) to create new linked issues once something happens to a source issue, however, some fields cannot be copied from the source issue using that rule. Have I understood it properly?

Screen Shot 2019-04-22 at 16.50.21.png

If I got it right, Jira Service Desk automation indeed have some limitations when copying the values from the source issue, however, there's a very useful add-on (with 300 free executions per mouth) that you can use to work around this lack: Automation for JIRA

Using the mentioned add-on you could create a rule that can copy every single field you need from the source issue:

Screen Shot 2019-04-22 at 16.56.13.png

I apologize if I haven't properly understood your request and kindly ask you to provide us more details with screenshots so we can better understand it and help you.

Please, let us know if this information helps.

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