Automating a status change

[Chris Turpin]

Hi,

I have 3 different projects - 

- Development project
- Configuration project
- Client project

Ordinarily a ticket on the client project will also have a linked ticket on one of the other 2 projects. 

For example - the client requires some development work, so a development ticket is created to track that work. 

Is it possible, that when the development ticket is "Done", then this either - 

a) leaves a comment on the linked project ticket, confirming the development is done, or

b) changes the status of the linked project ticket - for ease of seeing the development work is done.

Is this doable? and what is the best approach for this?

Thanks,

Chris

[Mark Segall · Accepted solution]

Hi @Chris Turpin and welcome to the community!

Yes this is possible and if your desired goal is option b, it would look like this:

• TRIGGER: Issue Transitioned (To Done)
• CONDITION: Project = Development Project
• BRANCH (Linked Issues)
  • ACTION: Transition Issue (to your desired status)

[Chris Turpin]

Hi Mark, 

Thanks for your response - ill look to implement this. Ill let you know if i have any further questions.

On the other option - leaving an automated comment on the ticket, is this also possible? If so, how would you do this?

Thanks in advance.

Chris

[Mark Segall]

Yes - You would just insert the Add Comment action within your branch.