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Automating Jira Tickets from Slack Messages

does anyone have a way to automate the creation of a jira ticket from a slack message and only a slack message? no typing, no buttons.

i had an idea if a message came through in slack from a customer regarding certain keywords that the bot could pick up (Ex: problem with ____ email) and make their message a ticket with predefined parameters (Ex: medium priority, assign to automatic, etc). does anyone have any resources i could look at to get this accomplished? 

thank you :) 

2 answers

0 votes

Hi Allison!

My team's just released an app called Workflow Steps for Jira, that lets you create Jira tickets from Slack with an emoji reaction on a Slack message:

It requires a tiny bit of setup in Slack's Workflow Builder but then it's very straightforward and convenient, we've got good feedback so far :)

Let me know if this can help?

thanks so much for the information!! i've looked at all of those and unfortunately they don't really match what i was looking for. i was looking to see if the jira bot for slack has a capability to recognize keywords and create a ticket from those, like slackbot can do.

Like Yulia Zhyliaieva likes this
Jovany I'm New Here Mar 02, 2022

did you ever find a solution?

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