Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automating Jira Tickets from Slack Messages

does anyone have a way to automate the creation of a jira ticket from a slack message and only a slack message? no typing, no buttons.

i had an idea if a message came through in slack from a customer regarding certain keywords that the bot could pick up (Ex: problem with ____ email) and make their message a ticket with predefined parameters (Ex: medium priority, assign to automatic, etc). does anyone have any resources i could look at to get this accomplished? 

thank you :) 

2 answers

thanks so much for the information!! i've looked at all of those and unfortunately they don't really match what i was looking for. i was looking to see if the jira bot for slack has a capability to recognize keywords and create a ticket from those, like slackbot can do.

Hi Allison!

My team's just released an app called Workflow Steps for Jira, that lets you create Jira tickets from Slack with an emoji reaction on a Slack message:

It requires a tiny bit of setup in Slack's Workflow Builder but then it's very straightforward and convenient, we've got good feedback so far :)

Let me know if this can help?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

⏰ Day in the life of a Jira Admin!

Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...

83 views 1 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you