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Automatically add a comment during the 'Move'

Edited

Is there a way I can configure the JIRA that during the move of a ticket, a predefined comment could be added to the ticket automatically? 


1 answer

Hi @Yihai Zweifel ,  I assume when you say Move of a ticket you mean a transition between status's.

 

If you are using Jira Cloud this could be handled via an Automation Rule.

  • Open you Project,
  • Click on Project Settings
  • Click on Automation
  • Click Create rule
  • Issue Transition can be your Trigger
  • Once you select the right status movement i.e. 'From any Status' to 'In Progress'
  • Select Save
  • Select add Component
  • Choose New Action
  • Select Comment on Issue
  • Type in your predefined comment
  • Click Save
  • Give the rule a name and turn it on

From here as you move the Tickets per your trigger it should load the comment.

 

Hope this helps.

I should also mention there is an alternate solution here where someone asked a similar question already https://community.atlassian.com/t5/Jira-questions/Automatically-add-a-comment-to-jira-issue/qaq-p/454647

Like Tushar Bhatia likes this

@Jay thank you for this, it helped me with my similar issue. I combined this with if/else-if conditionals and smart values and was able to pull in a very customized and useful comment on transition!

Like Jay likes this

@Stuart Nealis glad I could help.

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