Automated Email

Leanna Bremenkamp February 21, 2024

How do I include the URL to an issue in the subject line of the automation email?  I know how to use the smart tag to display the issue key but not how to make that key a clickable URL link.

1 answer

0 votes
Kalyan Sattaluri
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 21, 2024

Hello @Leanna Bremenkamp 

<EDIT>

I couldnt find a way to do it in subject line, works only in the body. So if you type below in subject line, it will just be the same and not what you'd expect. Sorry, hopefully others may have options.

 <a href="{{issue.toUrl}}">{{issue.key}}</a> 

Leanna Bremenkamp February 22, 2024

Still didn't work. When I receive the email, the subject like looks like this: 

<a href="">SW-208</a>


Here is what I have in the subject line for the automation template:

{{issue.summary}} <a href="{{issue.toUrl}}">{{issue.key}}</a>

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events