Auto watchers to the tickets based on custom field value (multi selection)

[Lakshmi CH]

Hi Team,

We have a requirement to add watchers to the ticket based on a custom field value.

Add Watchers to the ticket automatically.

Add User1 and User2 if the CustomField is Value1

Add User3 and User4 if the CustomField  is Value2

If both Values are selected add all 4  as watchers  (User1, User2, User3, and User4)

[Brant Schroeder · Accepted solution]

@Lakshmi CH If you have ScriptRunner you can do it as a post function in the workflow like this https://community.atlassian.com/t5/Jira-questions/Adding-a-watcher-through-scriptrunner-if-a-custom-field-is-a/qaq-p/835654 

You could also use automation https://community.atlassian.com/t5/Jira-questions/Automation-to-add-watcher/qaq-p/1445126 

[Lakshmi CH]

Hi @Brant Schroeder ,

I used automation. It worked. Thank you!

[Ram Kumar Aravindakshan _Adaptavist_]

Hi @Lakshmi CH

For your requirement, it would be best to use ScriptRunner' Listener.

Below is a working sample code for your reference:-

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.user.ApplicationUser

def issue = event.issue

def userPicker1 = issue.getCustomFieldValue('Multi User Picker 1') as List<ApplicationUser>
def userPicker2 = issue.getCustomFieldValue('Multi User Picker 2') as List<ApplicationUser>

def watcherManager = ComponentAccessor.watcherManager

def english = new Locale('en')
def currentwatchers = watcherManager.getWatchers(issue, english) as List<ApplicationUser>

if (userPicker1 || userPicker2) {
 currentwatchers.each {
   watcherManager.removeAllWatchesForUser(it)
 }

 currentwatchers = userPicker1 + userPicker2

 currentwatchers.each {
   watcherManager.startWatching(it, issue)
 }
}

Please note that the working sample code above is not 100% exact to your environment. Hence, you will need to make the required modifications.

Below is a screenshot of the Listener configuration:-

If you observe the Listener configuration above, the Issue Created and Issue Updated events have been added.

Hence, when the issue is created, the Watcher list will be updated if any user is selected from either of the Multi-User pickers. 

I hope this helps to answer your question. :-)

Thank you and Kind regards,

Ram