Automation to add watcher

[Rodriguez_ Jhon Ronald]

How can i set the automation to add automatically as a watcher from my group?

[PhilSpo · Accepted solution]

When do you want the watcher added to the issue? on creation of the issue?

If so you can set it up as so:

It looks like you can only select individuals you cant choose 'Groups'

Phil

[Rodriguez_ Jhon Ronald]

Yes. On creation of issue and for specific request type. am ok for individual not group.

Thanks

[fulya]

Hello Phil, do you still use this automation? I, somehow, just cannot seem to find "Add watchers" option on my account.

[PhilSpo]

Hi Fulya,

It exists for both Server and Cloud and the action is labelled 'Manage Watchers'

[Rodriguez_ Jhon Ronald]

How about considering auto mention of your co-agent instead of adding them a watcher. Same notification via their email and portal as well.

[Michelle Logan]

It's only for Paid versions of Automation :( not Automation Lite 😞

[Aaron Geister]

Hey Community, 

I am try to use smart values to do this but it ends with errors. 
I am using {{Manager.displayName}} 

Do I need to be using {{issue.Manager.displayName}} ??

I am trying to use the Manager multi-user-picker field to add them as watchers in automation after issue creations. 

Would it be better to add them as Request Participant by automation???

[Melina Seemüller]

@Aaron Geister have you received an answer to this topic? I'm working on the same issue.

[Jack Brickey]

Hi John, welcome to the Community. Have you attempted to set this up in Automation and running into an issue? If so please indicate where you are stuck. If you have not yet attempted I encourage you to do so. The Automation feature is pretty self-explanatory for the basic operations. In this case assuming you know who you want to add to the watcher field it would be something like...

trigger - when issue created

conditions - as needed to meet your needs

action - edit issue and choose Watcher

[Xavier Idrovo]

Does this work for Server as well? 

For action - I was able to select "edit issue" but "Watcher" was not listed in the dropdown

[fulya]

Hello Xavier! Same here. I, somehow, just cannot seem to find "Add watchers" option.

[Chris Tetzlaff]

@Xavier Idrovo @fulya  Adding Watcher isn't available as an editable field. After creating the issue, I added a component with New Action option of "Manage Watchers".  Is that option available for you?  There you can add (or remove) users as watchers.  I hope this helps. 

[Jack Brickey]

Hi @Chris Tetzlaff , does this Action not achieve the goal? Editing the Watcher list is an action independent of the Edit issue action.

[Chris Tetzlaff]

Hi @Jack Brickey   What I posted the solution that you've shown. I was asking the two people if option was available in the version they are using as we're using the Cloud version.  I hope that clears up any confusion.  Thanks