Attachments error while importing issues

Rahul February 20, 2024

I am trying to export issues with attachments from Jira Server and importing those issues in Jira Cloud

I am able to import the issues to Jira Cloud but attachments are not getting exported

I am getting an error stating that " An exception occurred dealing with attachment<URL>"


Need help on this

How can we import issues with attachments??

2 answers

0 votes
Rahul February 20, 2024

@Sebastian Krzewiński 

After importing the issues, how can we import attachments to respective issues

Also attachments are available in server
I am facing issues with all the issues attachments

Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 20, 2024

@Rahul 

 

When you are choosing projects to import you can select 'Attachments only' option.

attachments_migration.png

Rahul February 20, 2024

@Sebastian Krzewiński Importing only attachments to specific project is fine, but how can attachtments imported to specific issues

The imported issues will have different issue keys in this site, right?

 

Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 20, 2024

@Rahul 

 

How did you migrate issues? By migration assistant? If yes, issue keys should be the same and migration tool will be able to connect attachments with correct issues.

Rahul February 20, 2024

I am exporting issues and importing the issues to Jira cloud through CSV

Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

@Rahul please consider to use migration assistant. It's a very good tool and limit issues like that.

 

Regarding importing via csv - did you check this - https://confluence.atlassian.com/jirakb/importing-attachments-into-jira-cloud-applications-using-csv-files-779160784.html ?

 

Regards,

Seba

0 votes
Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 20, 2024

Hi @Rahul 

 

There is an option to migrate attachments only after issue migration. Please try it and check if error still exists.

In the meantime:

-  you can check if attachments are available on the server, 

- you can check attachments that generate this issue - maybe some of them are corrupted

- you can ask atlassian migration support about this issue.

 

Regards,

Seba

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