Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Attachment file restrictions

Does Jira have any attachment restrictions other than file size?


Some of our users can not add certain files. In one such case, the file (pdf format) contained links, this leads me to believe that Jira might have some restrictions for files.

The user in question has the needed permissions to add attachments and has done so before.

Also, it is interesting that us Admins can add those same files without any problems, meaning that maybe those restrictions (if they exist) do not apply to Admins.


Any ideas what could be the problem or what should I check?

1 answer

1 accepted

0 votes
Answer accepted
Sachin Dhamale
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 13, 2023

Hi @Danilo Simic ,


In Jira by default there is not restriction as such where you can restrict user from adding the specific type of attachment. either he can add the attachment or not using project permission.


Check whether you are using any third party plugin for restriction

if not then ask user to clear browser cache and try.


Accept the answer if it helps

Hello Sachin, thank you for the answer.

No plugins are being used.

I will investigate further, it might be user error since the problem is always coming from the same team.

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events