Am facing issue while simplified workflow

[Jay Narayanan]

hello,

Kindly verify attached screenshot. How to resolve this issue?

[Hazwan Ariffin · Accepted solution]

As per this comment:

1. Copy the stubborn workflow and workflow scheme
2. Assign the project to use the copy of the scheme
3. Delete the original "Simplified" workflow scheme and workflow
4. Now you should be able to do the "Simplify" step again
5. Delete the copy workflow scheme and workflow

If you cannot find the scheme and workflow look in the "inactive" section on those pages.

You must delete the scheme first, then the workflow. The other way around is not possible

[Jay Narayanan]

@Hazwan Ariffin is it possible to make a call?  +965 - 99023559

[Jay Narayanan]

@Hazwan Ariffin  how to bring this Add status button under specific board

[Hazwan Ariffin]

The "add status" button will only appear if your workflow for the board has been "simplified". Using the screenshot provided as an example, you can see that it says Using Simplified Workflow. If it is not a simplified workflow, the add status button would not be enabled as the workflow is a complex workflow where you can't just simply add a status. In that case, the status within the workflow(s) can only be modified by your administrators. To have the add status button, you would need to simplified the workflow.

See here - Using Simplified Workflow to give you more context on what is Simplified Workflow. Hope that helps!

[Jay Narayanan]

Is there any support by calling?

[Nic Brough -Adaptavist-]

Only if you have premium support.

I'd recommend doing what the system suggests - go to Admin -> Issues -> Workflows, find the existing workflow of that name and edit it, changing the name.

[Jay Narayanan]

What is the step to make premium support