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After importing a backup media files are not shown, it writes Preview unavailable

Pavel Kolmagortsev
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 18, 2023

Hello, I made a backup in one cloud instance and imported it to another one, but I struggle with the behavior when there's no preview of media files in the issues, however they are attached. I followed the tips to divide the backup into two parts - xmls and attachements, and the backup wasn't so big, just about 5 GB.

I saw another tickets like this where people discuss the same issue but I am not sure if this is my case, maybe there's something special to do with the import? 

preview unavailable.png

1 answer

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Answer accepted
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 19, 2023

Hi @Pavel Kolmagortsev  and welcome,

it seems that you are experiencing a know bug ( Please apply suggested workaround and vote and watch that bug in order to keep you up to date about progress.

Hope this helps,


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