I'm currently trying the Jira software product but we are encountering an issue that prevent us from using it.
We were using Jira from an other company Jira as a test, and we wanted to implemented it for our company. We look into what can be done to transfer a project from one Jira to an other one, but the module that we found on internet recommended by Atlasssian was not available on the marketplace.
We them follow some people saying that backing up a current Jira, and importing the Jira to the new one was one solution to get the project on the new one and delete everything.
The importation of the other Jira did not worked, so we reimported the backup of our Jira to try to get back to what we set on it. But now only the administrator can use Jira software, all the developers are send to help desk software. And there is no way to add a new user.
So currently it is impossible to use Jira software for the team. Is there a possibility to "restart" or reset everything to solve it ?
Thanks for you help,
Double check the Product Access section within your admin area to understand if the standard group "jira-software-users" has been removed from the Jira Software section
Accessing Product Access:
Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events