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Adding attachments is not supported for this screen.


We have recently upgraded jira software from 8.13.14 to 8.13.24 version and now we are getting "Adding attachments is not supported for this screen." when pasting screenshots.

When I click on "Attach screenshot" from "More" it open new whole page instead of pop-up window and unable paste screenshot there as well.

I have checked the permissions and Attachment settings and they looks good. Any idea on this?






3 answers

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Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jul 31, 2022

Hi @Sal , I suggest submitting a support request with Atlassian for this issue.

0 votes
Sergey Opypey
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Jan 12, 2023

Hi everyone

Check if there is Attachment field on your screen (edit/create), where you try to add attach.
Скриншот 12-01-2023 150527.png


I just faced the same problem in jira 8.22.6.

BR, Clemens

@Clemens Kleibusch This issue is caused by Jira Drag and Drop Attachment Plugin. Could you check the if you have the correct version of the this plugin installed?

We had to downgrade Jira Drag and Drop Attachment Plugin to 5.0.9 for Jira software 8.13.24.

Hi @sal we have Jira Drag and Drop Attachment Plugin Version: 5.2.0
I can only reproduce this problem in a workflow transition popup!

With the issue editor I can drag&drop a screenshot directly or via "Attach screenshot" from "More" I get the "normal" popup: All that works.

How can (a sys-admin - not me) downgrade a sys-app?
I have no glue and I expecct my sys-admin, too ;)

Hi @Clemens Kleibusch, You will find a .jar file named "jira-dnd-attachment-plugin-5.2.0.jar" and you can find it in <jira-install>/atlassian-jira/WEB-INF/atlassian-bundled-plugins.

Here you can find the old versions --


Hi @Sal , thanks a lot for the information!

Hope to find it when I need it again.

BR, Clemens

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