Adding attachments is not supported for this screen.

[Sal]

Hello,

We have recently upgraded jira software from 8.13.14 to 8.13.24 version and now we are getting "Adding attachments is not supported for this screen." when pasting screenshots.

When I click on "Attach screenshot" from "More" it open new whole page instead of pop-up window and unable paste screenshot there as well.

I have checked the permissions and Attachment settings and they looks good. Any idea on this?

BR,

Salvinder

[Dave Mathijs · Accepted solution]

Hi @Sal , I suggest submitting a support request with Atlassian for this issue.

[Sergey Opypey]

Hi everyone

Check if there is Attachment field on your screen (edit/create), where you try to add attach.

[Clemens Kleibusch]

Hi!

I just faced the same problem in jira 8.22.6.

BR, Clemens

[Sal]

@Clemens Kleibusch This issue is caused by Jira Drag and Drop Attachment Plugin. Could you check the if you have the correct version of the this plugin installed?

[Sal]

We had to downgrade Jira Drag and Drop Attachment Plugin to 5.0.9 for Jira software 8.13.24.

[Clemens Kleibusch]

Hi @sal we have Jira Drag and Drop Attachment Plugin Version: 5.2.0
I can only reproduce this problem in a workflow transition popup!

With the issue editor I can drag&drop a screenshot directly or via "Attach screenshot" from "More" I get the "normal" popup: All that works.

How can (a sys-admin - not me) downgrade a sys-app?
I have no glue and I expecct my sys-admin, too ;)

[Sal]

Hi @Clemens Kleibusch, You will find a .jar file named "jira-dnd-attachment-plugin-5.2.0.jar" and you can find it in <jira-install>/atlassian-jira/WEB-INF/atlassian-bundled-plugins.

Here you can find the old versions -- https://bitbucket.org/atlassian/jira-drag-drop-attachments-plugin/src/jira-dnd-attachment-parent-5.0.9/

BR,

[Clemens Kleibusch]

Hi @Sal , thanks a lot for the information!

Hope to find it when I need it again.

BR, Clemens