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Added people as Admin to the Atlassian suite; however, users does not see everything.

How do I add Administrator to Atlassian Suite?

1 answer

1 accepted

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Answer accepted
John Funk Community Leader May 17, 2021

Hi Malinda,

Just by adding a user as and Administrator in Jira doesn't automatically give the person access to everything. It all depends on the Permission Scheme attached to the Project. Make sure the person has at least Browse Project to see the project. 

Hi John,

I granted Administrator access for the entire Atlassian product (Confluence/JIRA/JIRA Service Desk) but the user is not able to see the entire Atlassian product.

John Funk Community Leader May 17, 2021

What specifically can't the user see? 

Can you share a screen shot of the product access for that user (without sharing user into)?

As John said, Admin rights gives you admin.  Not "can see everything".

Please check the browse project permission for the projects you want this person to see (as they're an admin, they can do that themselves, but you should explain to them that admin = admin, not "bypass all the permissions")

The Users that I granted access, does not have the Administration tab to perform as the Administrator like adding users, etc.

Hope this is helpful.

John Funk Community Leader May 17, 2021

Can you share a screen shot? 

The added user should be able to see the 'Administration' tab.

John Funk Community Leader May 17, 2021

What groups are the users in? You just need to look at one of them. 

  • jira software users
  • administrators
  • bamboo users
  • confluence users
  • jira service desk users

Members of the Administrator group do not have permission to manage users.

Refer to: https://support.atlassian.com/user-management/docs/create-and-update-groups/

A user needs to be a member of site-admins to manage users for the site.

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John Funk Community Leader May 17, 2021

Yes, as Trudy points out - the Administration tab refers to the Administration of Users, not projects. 

Issue resolved.  I forgot to change the 'Role' to Administrator. lol

Thanks for all that responded.  Appreciate it!

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John Funk Community Leader May 18, 2021

Great - Glad you figured it out! Can you click on the Accept Answer button above to close this one out? Thanks!

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