Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage


Fahad Siddiqui Community Leader Nov 09, 2019

Hi Everyone,

We are going to upgrade our JIRA software to version 8.5.1 but when i am trying to check the add-on comp ability i found few add-ons that are not showing in marketplace also they are under user installed, another thing is that there is no licence key  tab showing also right side only modules option is there rest other are not displaying. can you please suggest?

1 answer

1 accepted

0 votes
Answer accepted

Hello @Fahad Siddiqui

Sorry to hear you are facing this problem.

Per your description, it seems you have some add-ons in your current JIRA instance that are not providing compatible versions with the JIRA version you are trying to upgrade (8.5.1). Is that correct?

The own providers of the add-ons are responsible for the development and upgrade of their respective apps and compatibility with new JIRA versions. That being said, for the add-ons where the license key or compatible versions to JIRA 8.5.1 are not being displayed, I suggest you contact them directly by:

- Navigate to > Find the addon-on page

- Click in the Support tab > Submit a Support Request

Screen Shot 2019-11-11 at 14.35.01.png

Additionally, can you please provide us which are the add-ons where you are facing the problem? Some of our partners are very active in the community, so you can possibly get their feedback with this community question if you provide the add-ons.

Let me know if you have any questions.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,595 views 22 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you