Add flag in jira cloud also gives option to add comment

[Rajat]

Hi All

When you click on add flag on a board in JIRA cloud, it gives you an option to add flag with comment.

However, We would like to just add the flag and do not need the comment option. 

The server version of JIRA gives both option: to add flag and to add flag with comment.

How can we achieve this in JIRA cloud?

Regards

Rajat

[Stephen Wright _Elabor8_ · Accepted solution]

Hi @Rajat

There used to be a similar option in Jira Cloud on the board, but it was removed sometime ago. You can see the feature request to re-implement this at JRACLOUD-63745 

However, it does appear that from the options list (3-dots icon) on the new issue view the "Add Flag" option on:

• The issue dialog box (the pop-up which appears when opening a ticket from the board)
• The main issue view (not on the board)

...both have an "Add Flag" option which does not bring up a comment box.

-------------------

And on the old issue view you can still add the field "Flagged" to the screen and use this to flag an issue - to do this you'll need to be a Jira Admin and then:

1. Go to Jira Settings > Issues > Screens
2. Locate a screen used by issues you want to flag
3. Locate and add the field "Flagged" to the screen
4. Go back to an issue using that screen and check the field "Flagged" in edit mode

^ This will add the flag to the board without a comment.

-------------------

Finally, you can flag issues in the new view - or in either view without adding the field to the screen - using Bulk Change via Issue Search to edit "Flagged", which does not require a comment either.

Ste

[Rajat]

Thanks Stephen! That was useful.

Regards
Rajat

[Elaine Cawthorne]

I have the opposite problem - I want a comment so is it possible to add that pop up for a comment if I add the flagged to a screen (as the backlog isn't where the users would usually be when they add a flag)

[Stephen Wright _Elabor8_]

Hi @Elaine Cawthorne 

As in you want to ensure there is a comment if a user selects a flag?

You could do this within a status transition (with a custom screen and validator) - but it's not possible natively from the normal issue view when just editing the field.

Ste