Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

A jira user cannot visualize the details of an issue (and only that one) through a board Edited

Hi all,

I m new on jira and i'm struggling with this...

When connecting to his Kanban Board, a jira user cannot visualize the details on a specific issue and only this one (he can visualize all other issues on the same board)

the error message says : "we could not connect to this issue, check if the issue really exist on this project. If yes, retry in few minutes. If still not contact jira admin"

The issue does exist and the thing is : when he search the issue through advanced search (key=project-1234) he actually find the ticket and can vizualise it ...

Any clue on what could be the Board visualization problem?

Thanks for your help

1 answer

1 accepted

Hello Aymen,

Welcome to Atlassian community.

Per your description, I understand that a single user is not being able to access a particular issue in the Issue detail view of your Kanban Board, however, the issue can be accessed through the Issue navigator. 

I found two related bugs that might be causing this problem:

Reoccurrence - We couldn't connect to that issue in Detail Issue View

"We couldn't connect to that issue" in Jira New Issue View

Can you check both bugs details and ask the user to access the board with the old issue view to confirm if one of the bugs above match the scenario he is facing?

Please, Let us know the outcome. :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

5,552 views 6 21
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you