Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,296,589
Community Members
 
Community Events
165
Community Groups

how to prevent jira from creating the ticket that has the same sequence of data entered in old ticke

how to prevent jira from creating the ticket that has the same sequence of data entered in old tickets increment counter , time spent

2 comments

What do you mean by "same sequence of data entered in old tickets increment counter, time spent"?  That does not tell us what you might be looking at in Jira.

Hi Lokesh, can you confirm if you are duplicating the ticket or creating new one? Not sure I understand which sequence of data you are referring to.

Increment counter is one field and time spent is one filed , ok

First I am taking the one ticket it will take 10mints.... ticket has been closed

My team lead see one error he said please do more same ticket rework ...that time before 10mints and second time do the same ticket...na so total time he have to updated total time in increment and time spent value 

I see... We're using Tempo for that - it does all the work for us and I do recommend it.

 

Otherwise if I were you I'd just add to the total time spent and maybe add a comment.

I meen tempo plugin?

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,578 views 37 45
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you