Set password option not working

[Megha Dutta]

I tried toused set password option to change user password as per attached image but password not change . Pls guide

[Nic Brough -Adaptavist-]

You will need to talk to the admins of the SSO system you are using, to get them to allow password changes from Jira, and look at the configuration of the connector you are using to enable the function in Jira as well.

[Megha Dutta]

Pls revert

[Megha Dutta]

@ Nic Brough

Actually we are using SSO to login jira and want to know is their any way that we change user password via jira and simultaneously the password of SSO provider will also change for that particular user.

[Nic Brough -Adaptavist-]

What exactly are the symptoms of the problem?  Does it tell you it has changed, but nothing has?  Or is there an error when you try to commit a change?  Or does it not even offer you the option to change?

What user directory are you using (internal, LDAP, Crowd etc)?