Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,369,454
Community Members
 
Community Events
168
Community Groups

Resolution editing - Workaround using a screen in the workflow transition

My company is using Jira Cloud. I was troubleshooting an issue earlier where some users were getting their "Resolution" field set to "Done" when a ticket was initially created in their project. 

I discovered that someone else with admin added the "Resolution" as a field when creating a ticket. Why you'd need to have a "Resolution" on a newly-created ticket is beyond me, but it got me to thinking further about editing the "Resolution" field: Why not create a Screen on the transition to a "Done" state so that it prompts you to enter the Resolution? I looked online to confirm my suspicions on if this was possible but nothing came up, so when I tested in my sandbox, I was pleased to see I had successfully stumbled upon a solution I have been asked about several times in the past by my users...

Here's what I did:

  1. Create a new screen (https://<DOMAIN>.atlassian.net/jira/settings/issues/screens and click on "Add screen". I called mine, "Set the Resolution")
  2. Locate the new screen and click the 3 dots and go to "Configure
    Resolution Screen - 2.png
  3. Add "Resolution" to the list of available fields. Other fields are optional but just "Resolution" is all that is needed
    Resolution Screen - 1.png
  4. Go into the workflow for your project and edit it
  5. Select the transition line for the "Done" status you have in your workflow, then click "Edit" over to the right
    Snag_1a27c399.png
  6. Search for the Screen you just created and click "Save" when ready
    Resolution Screen - 4.png
  7. Publish your draft when completed
  8. Create/edit an existing ticket and when moving into the "Done" state you have set in your workflow, a popup should now appear with the option to set the Resolution (and Comment)...and yes, I know we have a lot of "Resolution" options...I'M WORKING ON IT!!!
    Resolution Screen - 5.png

"BUT WAIT!" you may argue, "What about when transitioning BACK into an active status?"... it appears that a Post Function to clear the Resolution when transitioning to a status other than "Done" or similar category will probably be your best solution, but this is a way to allow your users to CHOOSE the Resolution without it being hard-coded into a Post Function (for those, like in my tenant, that have a LOT of Resolution options!)

I'm sure I'll be flooded with links to this workaround that I didn't see, but I did search for it prior to posting. I checked the Community and Support pages and Google. I didn't use Bing because...really???

0 comments

Comment

Log in or Sign up to comment
TAGS

Atlassian Community Events