New user addition error_Maximum limit

[Preethi Evangeline]

I have added 9 people to our organization and its not allowing me to add the10th member. When i try to add it gives an message saying i have reached my maximum limit. 

Please help. Thanks.

[Niranjan]

@Preethi Evangeline - Does that 9 users include you as well? What licensing plan are you in? You can compare your plan with the normal pricing

https://www.atlassian.com/software/jira/pricing

[Preethi Evangeline]

Yes, including myself, there are total 9 users. 

Currently i am under free plan and I'm entitled for 10 users under this plan. 

[Niranjan]

Can you put in the exact error message? Also check your license information on your instance

[Preethi Evangeline]

Error Message:

You have reached maximum number of users for one of your product. To add this user, upgrade your plan. 

[Niranjan]

I believe that the warning is for JIRA Service desk. You should be able to add new jira software user. Make sure when you add a new user, JSD is not selected for the user account.

[Preethi Evangeline]

by unselecting JSD i am able to add new user :) Thank you for the help :):)

[Niranjan]

Kindly mark the answer as accepted so this issue will be marked as solved.