In our environment, we are using Jira software and third-party tool for managing our infra and service tickets, how we manage both Jira software and third-party tool for updation of our Jira tickets or service request, can you please give any possibility for the same?
I think you need to provide more information about what third party product you specifically want to integrate with JIRA, and what you want to accomplish with that integration.
Otherwise you can do an internet search for "jira cloud integrate <your third party product>" to find information relevant to integrating the products.
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