Custom fields page doesnt load

[Deleted user]

Navigating to https://[COMPANY_NAME].atlassian.net/secure/admin/ConfigureFieldScreen.jspa?id=[ID] never loads. Has anyone else experienced this issue?

[John Funk]

Hi Menelik - Welcome to the Atlassian Community!

Try going to https://YourCompany.atlassian.net/secure/admin/ViewCustomFields.jspa

[Deleted user]

Same issue with that page too

[John Funk]

There is a reference to not accepting cookies in the error message. Have tried enabling cookies for the site? Or try in another browser where cookies are enabled?

[Deleted user]

Hi, Yeah I tried Safari, Chrome, FireFox, cookies all enabled. Cleared everything out (cache, cookies). Same in all browsers. All other pages load correctly.

I did see a page twice yesterday stating that a connection to the database could not be established but havent seen that again since

[John Funk]

I would go ahead and submit a Support Request with Atlassian here:

https://support.atlassian.com/contact/#/

Please come back here when you have a resolution and update for us. Thanks!

[Deleted user]

Awesome thanks John. Will do

[Deleted user]

[SOLVED] It seems this was a 2 part issue.

1 - I had to be a global admin in order to view those pages

2 - the link I was clicking to get there shouldn't be available given my permissions, but since it was, it was throwing an error.

Thanks for your help

[John Funk]

Glad I could help a little.  :-)