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Custom fields page doesnt load

Deleted user April 21, 2020

Navigating to https://[COMPANY_NAME].atlassian.net/secure/admin/ConfigureFieldScreen.jspa?id=[ID] never loads. Has anyone else experienced this issue?

Screen Shot 2020-04-21 at 16.52.58.png

8 answers

0 votes
John Funk
Community Champion
April 28, 2020

Glad I could help a little.  :-)

0 votes
Deleted user April 27, 2020

[SOLVED] It seems this was a 2 part issue.

1 - I had to be a global admin in order to view those pages

2 - the link I was clicking to get there shouldn't be available given my permissions, but since it was, it was throwing an error.

 

Thanks for your help

0 votes
Deleted user April 21, 2020

Awesome thanks John. Will do

0 votes
John Funk
Community Champion
April 21, 2020

I would go ahead and submit a Support Request with Atlassian here:

https://support.atlassian.com/contact/#/

Please come back here when you have a resolution and update for us. Thanks!

0 votes
Deleted user April 21, 2020

Hi, Yeah I tried Safari, Chrome, FireFox, cookies all enabled. Cleared everything out (cache, cookies). Same in all browsers. All other pages load correctly.

I did see a page twice yesterday stating that a connection to the database could not be established but havent seen that again since

0 votes
John Funk
Community Champion
April 21, 2020

There is a reference to not accepting cookies in the error message. Have tried enabling cookies for the site? Or try in another browser where cookies are enabled?

0 votes
Deleted user April 21, 2020

Same issue with that page too

0 votes
John Funk
Community Champion
April 21, 2020

Hi Menelik - Welcome to the Atlassian Community!

Try going to https://YourCompany.atlassian.net/secure/admin/ViewCustomFields.jspa

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