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Assign a user based on User Picker Picker Custom Field

My Goal is that when I create a issue type of story and someone updates a custom field called Business Analyst I want to automatically create a sub task and assign it to the business analyst.

The business analyst field is a custom field user pickers (single User)


I have attempted to do this in 2 ways to try and get it working.

Initially I created an automation which creates the sub task. The sub task is using a field value changed trigger on the business analyst. So you populated it and it generates a sub task.

I used the copy from function so it copied the the business analyst from the parent issue


This did not assign an assignee. So I tried to do it on work flow creation

capture 3.PNG

This is also not successful. 

It seems really straight forward what I am trying to achieve and I can't really understand why it would not work unless the of course it is just not possible to assign a issue from a custom field.


If anyone has any ideas I'd really appreciate it

1 comment

John M Funk Community Leader Jul 06, 2021

Hi Paul,

Try doing a copy from the Trigger Issue instead of the parent issue and see if that helps any. 

Hi John,

You legend!! It worked!

Hours lost but it was so simple :)


Like John M Funk likes this
John M Funk Community Leader Jul 07, 2021

Hahaha - Thanks - I am glad it worked for you. 


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