tab view for comments

[Rainer Kiemen]

How can I switch between tab and button view (internal/customer) for comments?
we have the following tab view on an instance with jira 9.12.15 / jsm 4.12.15

we would like to switch to the button view


Many thanks

Rainer

[Rainer Kiemen]

No, I don't want to change the default option.

We have this tab view (respond to customer/internal comment) when editing or create a comment.

We want to change this to the button view (Share With Customer and Comment Internally).

KR,
Rainer

[Tomislav Tobijas _Koios_]

Hi @Rainer Kiemen ,

Just to clarify - you would like to switch default options for comments (internal/reply to customer) and formatting (visual/text)?

Also is this something on the issue view screen or on the transition screens? I'm asking because there's an open suggestion for making internal comments default ones on screens during issue transitions: JSDSERVER-7166: Make internal comments the default for comments in transitions 

Cheers,
Tobi

[Rainer Kiemen]

No, I don't want to change the default option.

We have this tab view (respond to customer/internal comment) when editing or create a comment.

We want to change this to the button view (Share With Customer and Comment Internally).

KR,
Rainer

[Tomislav Tobijas _Koios_]

Ah got it.

If this is even possible, I guess it would require some changes to the application code. It seems that these 'buttons' were part of older versions and are now replaced with tabs.

There seems to be some discussion on the topic - see How to change Jira Service Management Comment from button to tabs, however, that was the other way around.
As Dominic stated in the linked thread, the rich text box was not customizable at that time, and I'm not sure if it still isn't.

There are maybe some other people who have played with customizing UI on server/DC but, unfortunately, I don't know anyone like that :/

[Rainer Kiemen]

As far as I understand it so far, the tab view is the old one and has been replaced by the button view.
But now we have a customer who still has this old tab view and as far as I know nothing has been adjusted in the background.

[Tomislav Tobijas _Koios_]

As far as I understand it so far, the tab view is the old one and has been replaced by the button view.

Yeah, seems so. I've just had one of my colleagues check how it looks like on JSM v10.3. and it seems like there are buttons again now.

You could maybe check official release notes when was this switch from tabs to buttons made. Probably, a best/easiest 'solution' would be to perform JSM upgrade on customer environment.