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How to change Jira Service Management Comment from button to tabs Edited

HI All,

For some reason, my JSD project (v4.6.0) has buttons (Share With Customer and Comment Internally) for comments instead of tabs.  I'd rather use tabs, how can this be done.


Screenshot 2021-02-19 144651.png

2 answers

Hi Chris,

Thanks so much for your question.

The rich text box for commenting on issues is not configurable. If you would like to request this feature, please file a feature request.

Thank you,

Jira Service Management

0 votes

@Chris G_ it's worth noting that this comment format was changed as a part of a project updating the JSM issue view's UI. This moved from the old tab format (see below) to the new comment format you've shared. This specifically resolved a problem where we saw a lot of customers accidentally responding to a customer when they intended to only post an internal comment.

image-2018-04-19-11-37-20-098 (1).png 

The older 'tab' view still exists on transition screens such as this:

Screen Shot 2021-03-04 at 2.18.19 pm.png

I hope that additional context helps!

Thank you,


Jira Service Management

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