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HI All,
For some reason, my JSD project (v4.6.0) has buttons (Share With Customer and Comment Internally) for comments instead of tabs. I'd rather use tabs, how can this be done.
Hi Chris,
Thanks so much for your question.
The rich text box for commenting on issues is not configurable. If you would like to request this feature, please file a feature request.
Thank you,
Dominic
Jira Service Management
@Chris G_ it's worth noting that this comment format was changed as a part of a project updating the JSM issue view's UI. This moved from the old tab format (see below) to the new comment format you've shared. This specifically resolved a problem where we saw a lot of customers accidentally responding to a customer when they intended to only post an internal comment.
The older 'tab' view still exists on transition screens such as this:
I hope that additional context helps!
Thank you,
Charlie
Jira Service Management
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