How to change Jira Service Management Comment from button to tabs Edited

[Chris G_]

HI All,

For some reason, my JSD project (v4.6.0) has buttons (Share With Customer and Comment Internally) for comments instead of tabs.  I'd rather use tabs, how can this be done.

[Dominic Brodowski]

Hi Chris,

Thanks so much for your question.

The rich text box for commenting on issues is not configurable. If you would like to request this feature, please file a feature request.

Thank you,

Dominic
Jira Service Management

[Charlie Marriott]

@Chris G_ it's worth noting that this comment format was changed as a part of a project updating the JSM issue view's UI. This moved from the old tab format (see below) to the new comment format you've shared. This specifically resolved a problem where we saw a lot of customers accidentally responding to a customer when they intended to only post an internal comment.

 

The older 'tab' view still exists on transition screens such as this:

I hope that additional context helps!

Thank you,

Charlie

Jira Service Management