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How to change Jira Service Management Comment from button to tabs

Chris G_ February 19, 2021 edited

HI All,

For some reason, my JSD project (v4.6.0) has buttons (Share With Customer and Comment Internally) for comments instead of tabs.  I'd rather use tabs, how can this be done.

 

Screenshot 2021-02-19 144651.png

3 answers

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Charlie Marriott
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 4, 2021

@Chris G_ it's worth noting that this comment format was changed as a part of a project updating the JSM issue view's UI. This moved from the old tab format (see below) to the new comment format you've shared. This specifically resolved a problem where we saw a lot of customers accidentally responding to a customer when they intended to only post an internal comment.

image-2018-04-19-11-37-20-098 (1).png  

The older 'tab' view still exists on transition screens such as this:

Screen Shot 2021-03-04 at 2.18.19 pm.png

I hope that additional context helps!

Thank you,

Charlie

Jira Service Management

0 votes
Rainer Kiemen January 10, 2025

Hello,
I have a question about this. We have a customer who still has this old tab format with Jira 9.12.15 / JSM 4.12.15. How can we help the customer switch to the new button format.

Thanks,
Rainer

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Dominic Brodowski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 4, 2021 edited

Hi Chris,

Thanks so much for your question.

The rich text box for commenting on issues is not configurable. If you would like to request this feature, please file a feature request.

Thank you,

Dominic
Jira Service Management

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