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notifications stopped

Benjamin Young
Benjamin Young October 12, 2021

Myself and a colleague have stopped receiving notifications from our tickets.

when we are tagged in a ticket comment then we seem to get notifications no problem, however, if any changes are made to the tickets e.g status change or comment then there is nothing coming through. 

no changes have been made that we are aware of but they simply have stopped.

please advise. 

thanks

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Vero Rivas
Vero Rivas
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October 12, 2021

Hi @Benjamin Young 

   Look at this posts, maybe can help you

   https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html

   https://community.atlassian.com/t5/Jira-Software-questions/Email-notifications-stopped-working/qaq-p/899662

   https://community.atlassian.com/t5/Jira-Service-Management/Email-notifications-stopped-working/qaq-p/1614345

Cheers

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