Could you tell me how I can create an automation rule ...
I need that the emails that arrive to jira have a person in charge
So I need to create a rule to put that person in charge.
I assume be “in charge” you mean Assignee? What will you use to determine who will assigned the issue? If it is a single person fro all issues then you can avoid automation and simply set the person as the project lead and default all issue to them. There are other means to handle default assignees but I will need more info on your situation.
Create a new rule that sends an email when it's assigned. The first rule will run and then call the one I just mentioned.
To lean how to send customized email go here: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Jira-Automation-Video-Tutorial-on-how-to-send-customized-emails/ba-p/1861508
It sounds like you simply want to assign issues to your team in a load balanced manner? Assuming so consider this…
Note you can use a group to define the team to load balance.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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