Why is my customer not listed under the organization?

[christoph.markanovic]

I added a new customer to my organization (as described in https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-an-organization/), but the customer is shown in the list of customers within the organization.

[Rilwan Ahmed · Accepted solution]

Hi @christoph.markanovic ,

Welcome to the community !!

After you clicked "Add", did you click OK also ? If not, retry these steps

1. From your service project, go to Customers.

2. Select an organization from the list by clicking its name.

3. Select Add customers.

4. Enter the customer’s email. Separate customer emails by commas to add more than one at a time.

5. Select Add and then OK

If you still not able to see the added customer, please share the screenshot where you are checking. 

[christoph.markanovic]

Hi @Rilwan Ahmed 

Thank you! And thanks for your fast reply to my question.

Yes, I clicked on OK. Furthermore, I retried all the steps you have listed as well as the steps documented in  https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-an-organization/. What I recognized is the following: 

I´m in my organization and added a new customer. After clicking on OK my customer is shown in the list, but after refreshing the customer disappears again... Bug?

[Rilwan Ahmed]

@christoph.markanovic ,

It could be a bug. Please raise ticket with Atlassian Support. 
https://support.atlassian.com/contact/

Similar discussion happened in https://community.atlassian.com/t5/Jira-Service-Management/Customers-disappear-on-creation/qaq-p/1542460 

[christoph.markanovic]

Thanks @Rilwan Ahmed I raised a ticket in the Atlassian Support.

[Rilwan Ahmed]

Hi @christoph.markanovic ,

Is it solved now ?

[christoph.markanovic]

Hi @Rilwan Ahmed 

unfortunately not - the bug still exists in the system and needs to be fixed - see bug https://jira.atlassian.com/browse/JSDCLOUD-11376

Best regards, Chris