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we prepared our System for weeks now und we need to add our customers today. When we add customers to a project I get the message that the customer has been added successfully and they should receive an invitation E-mail. When I reload the customers Page in the project the customer dissapeared. The customer does get an invitation E-mail but when he presses the link it says it's expired. I Invite users as the Project/Site Admin.
3 Weeks ago it worked just fine in the testing stage and we didn't change site permissions since.
Haha that's pretty funny, I'm having the issue exactly today as well.
If it's any consolation (especially since nobody has mentioned this here it seems), for us it usually resolves itself after an hour max 2 on it's own.
It seems to be some kind of caching issue. (it might not be the same for you, just saying it might be worthwhile also trying again in an hour or so)
Hi @Moran Schneider , this is a pretty old post, and I kind of doubt that your issue is the same. It could be that there is some regression, and this needs to be reported to Atlassian support. However, feel free to share the details of exactly what you are experiencing some things to answer:
Sorry it was in the wrong post.
I have problem with disappearing customer right after I add them to the organization.
lets say, I have my Email to ORG-IT, right after I refreshed the E-mail is gone, without any error or something to troubleshooting.
Adding a new Customer:
getting the notification:
refreshed the site and then:
the customer disappear.
Thank you for your reply! @Jack Brickey
I'm experiencing the same exact issue. This is a fresh install with default settings and when I add a customer it sends out the invitation but the link is invalid. Going back to the customers, the list is empty.
I tried creating a new organization and adding the user to the organization but that did not work either.
do you have any organizations if so please check in them for the missing customers. also go to project settings > people and look there. finally go to admin (COG) > user management > jira service management and check there.
Thanks. Indeed it appears to have been an issue/bug that Atlassian has addressed.
@Jack Brickey Any news on this bug, I have the same issue/problem on my projects.
when I add the customer I get the message that the customer has been added successfully like always. When I reload the page the customer dissapeared and when I try to search (on the search bar) the members on the project I'm able to see the name of the customer that I have added but When I click the organization folder I dont see the customer name and email address on the list.
Here is their statement on the issue:
At this moment we don't have a workaround for this, checking the database we can see that the customers are listed inside the organization. Checking the portal they can also their organization's tickets. This bug is only affecting the organization list in the UI.
The developers are investigating this issue and as soon as we have additional information we will update it in the bug report.