Why can one admin see user selection in Jira Service Management forms but another admin can't

[Dexia O_Shea]

I have a project with two admins, and one of us can see the selection of users on the user picker field in a form but the other can't. We have the same permission and groups, cleared cache etc. and not sure what else to do 

[John Funk]

Hi Dexia - Welcome to the Atlassian Community!

Give the admin the Service Desk Team project role. Then they should see users in the dropdown.

[Dexia O_Shea]

[Callum Carlile _Automation Consultants_]

Hi @Dexia O_Shea 

When you say you have the same permissions, is this just the project permissions?

There is a global permission called "browse users and groups", which you need to be able to view users in user-select fields. I would check that both users are in a group that's linked to this permission (a Jira admin will need to do this, as this is within the System admin settings)

[Dexia O_Shea]

[Dexia O_Shea]

I am aware , both admins have ORG ADMIN roles and are users of all those groups in the 'browse users and groups' section