Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Where to get a list of all custom fields and options for SLA? Edited

Screenshot 2021-01-19 at 13.05.09.pngScreenshot 2021-01-19 at 13.05.14.pngScreenshot 2021-01-19 at 13.16.57.pngHi There

I would like to be able to get a list of all the custom fields I have specified and all the available options and how exactly i have to write them to be able to write SLA conditions. I can view all fields but there is no way to see in the admin/custom fields section what options are attached to each field.

Here's my problem:

I have next-gen projects and trying to setup SLAs based on a Custom Field I have added to each request type.

The Custom Field is called "Request Classification" and is a checkbox field type.

The options I have to select from are:

EnquiryTS, EnquiryBIOINFO, CaseTS, CaseBIOINFO, Complaint, Feedback.


If I try to enter the custom field in the SLA I get autocomplete options for "Request Classification" and all the options I have for this custom field. However, none of my queries are being accepted. I get a message that the option does not exist, or the operator is not valid.




"Request Classification" = "EnquiryTS"  --> "The option "EnquiryTS" for Field Request Classification does not exist.


I also notice that i need to use "issuetype" to be able to select my defined request types instead of "Request type" which I find confusing. Is this a next gen project issue?


Thanks in advance for any assistance!

2 answers

Your Query seems simple. What could help with your Query is to write it in "Basic" under Advanced Issue Search. Once you select your options switch to basic and copy and paste the JQL into your SLA configuration. This may help you see what you are missing in the JQL. Just an idea. 

Thankyou for this tip. I am not familiar with Advanced Issue Search or writing in Basic and what this means practically. I will look into this though!




Ok got ya! 

1. In Jira you should see a search bar at the top right of the screen, when you click into it a box will drop down. You should see Advance Issue Search.

2. After you select Advanced Issue Search you should see the below snap shot: Advanced Search.pngThis is where you will see the JQL. But for now, switch to Basic as shown in the screen shot. Once you are done making your selections, switch back to Advanced to see the JQL. From here you can see the correct way to write your Query and even copy and paste it into your SLA.


Hope this helps

0 votes
Daniel Ebers Community Leader Jan 20, 2021

Hi @Stephanie Bannister

I just tried it for a next-gen Service Management project with a new custom  field "Request Classification" of type "Checkbox" but it works just fine:


Please note that for a custom field in a next-gen project you will not be able to see it from custom fields overview - because they just "live" in the created next-gen project.

That leaves me wondering if there is a doubled field present of if the project you are using is a classic one? The selection you showed above, indeed, clearly indicates it is a next-gen project.

You are right, the options can be shown in "request types" - as your screenshot shows for "Request classification" (the last one).

Does the error also come up without autocompletion?


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

235 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you