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What exactly triggers the "bell" notifications

Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

On Jira/Confluence cloud you have the little bell notification icon in the top right corner.

I'm looking to find any official documentation on what exactly triggers if something appears there.

  • Is this linked to the notifications scheme of a project?
  • Is this a "hardcoded" list on the platform?

 

It seems there isn't really any official documentation about this so if anyone has a link to it or is sure of how it works, that would be appreciated!

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Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 2, 2024

@Stephen Wright _Elabor8_ ,

So support got back to me and provided me with the following documentation and some more details:

https://support.atlassian.com/confluence-cloud/docs/view-your-notifications/

The "bell" notifications, or the personal notification center, in Jira/Confluence Cloud, are not directly linked to a project's notification scheme. They're designed to give you a personal overview of updates related to the activities you're involved in, or watching, across all your projects and spaces.

As of now, these notifications are hard-coded into the system, meaning that there isn't a specific configuration setting that allows you to directly control what appears in this notification center.

However, indirectly, you can influence what appears in your personal notification center through your activities, watchlist, and the settings in your projects and spaces. For example, if you're watching an issue or a page, updates to it would appear in your bell notifications.

Again, while you can't directly configure the notifications from the bell icon, you can manage the notifications you get by configuring your personal, project, and space settings.

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Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

Hi @Dirk Ronsmans 

I found this feature request - JSWCLOUD-20427 - which lists a table of what the bell includes - which might be useful?

Ste

Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

Hey @Stephen Wright _Elabor8_ ,

I came across that table as well which makes me think it is:

  • hardcoded
  • not linked to notification schemes
  • cannot be configured by admin/user

That's why I'm looking for some more official documentation :)

Might just need to raise it as a support call to get some internal docs

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

Keen to find out now - let us know if Support provides something!

Ste

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